At Uber my users were customer support agents. I field studied and conducted user testing and interviews with support agents at the Phoenix site to discover knowledge gap and pain points in the current eLearning system. 

 

In close collaboration with SMEs, we defined design expectations and various delivery formats including hi-fi prototypes, gaming, videos, and infographics for the whole website. For each new feature, I designed downloadable infographics, showing task flows with visual guides to allow learners explore different pathways to complete a task. ​​